Solutions include implementing interventions in the most poorly perceived areas, retraining in aspects of the attendance procedure to ensure compliance with the attendance agreement. This activity will be linked to the work we started last year and the work we committed to do under the Four Pillars and Compensation agreement. Ray Ellis, a member of the CWU negotiating team, who finished the final version of the Four Pillars Agreemetn with Royal Mail, reports on the problems associated with the Royal Mail visit procedure: We have agreed to meet again next week to find solutions to our members` problems. Both parties are committed to moving things forward as quickly as possible. Due to the increase in the number of complaints around the current pattern of occupational health and the absence of disease, the department met with Royal Mail yesterday (28 March) where we discussed the reported problems.